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Meeting/Event Information

Total Quality Management

July 21, 2020
8:00 AM - 10:00 AM
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Zoom Meeting


 Directions

Total Quality Management [TQM] consists of organization-wide efforts to install and make permanent a culture where employees improve their ability to provide on demand products and services that customers will find of value.  TQM emphasizes that supporting departments, in addition to production, are obligated to improve their processes as well.  Management also emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting.  While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.

Participants will learn about the following:

  • The three categories of quality costs
  • Hidden quality costs
  • Cost of poor quality
  • How to align strategic quality goals and initiatives
  • How to establish structures and resources to get desired results
  • How to develop supporting policies and procedures
  • How to select, define and standardize quality measures across the organization
  • How to establish performance targets for quality measures

Tickets

$0.00 Member Ticket

$49.00 Guest Ticket

$0.00 Student Ticket

$0.00 BOD Ticket

$0.00 BOD Ticket


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